Terms & Conditions
SOCIAL GENIE AGREED TERMS & CONDITIONS
Your attention is particularly drawn to the provisions of clause 12 (Limitation of liability).
- About us
1.1 Company details. Eats Apps Limited (company number 14532481) (we and us) is a company registered in England and Wales and our registered office is at Unit 14 Lakes Enterprise Park, Lancaster, LA1 3NX. We operate the website www.socialgenie.co.uk.
1.2 Contacting us. To contact us, telephone our customer service team or email info@socialgenie.co.uk.
- Our contract with you
2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
2.3 Language. These Terms and the Contract are made only in the English language.
- Purchasing your subscription and its acceptance
3.1 Purchasing your subscription. Please follow the onscreen prompts to purchase your subscription to our service. You may only subscribe using the method set out on the site. Each order is an offer by you to buy the services offered by our social media management tool (Services) subject to these Terms.
3.2 Accepting your request for subscription. Our acceptance of your order takes place when we send an email to you to confirm that your first subscription payment has been charged (Subscription Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Subscription Confirmation.
3.3 If we cannot accept your request for subscription including where the first or any subsequent subscription payments could not be charged successfully or if we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your request. If you have already paid for the Services, we will refund you the full amount. We fully reserve our right to not offer the Services to anyone for any reason.
3.4. We reserve the right to withdraw at any time our offer to trial our services for free for 14 days where we believe in our sole opinion this is being abused, or for any other reason we deem necessary.
- Cancelling or Pausing the Contract
4.1 You may terminate the Subscription Contract at any time unless a specific signed agreement is made for a certain period. If you terminate the Contract before the end of your current paid-up period, you will have access until 1 day before the paid-up period ends at which point termination will take effect and you will not be charged again.
4.2 To cancel the Subscription Contract, where you have not signed a specific agreement with us other than agreeing to these Terms and Conditions, you simply have to contact us at info@socialgenie.co.uk.
4.3 Any request for refunds because of non-use of the Service after the initial 14 day free trial period may be provided by us at our sole discretion and shall incur a reasonable administration charge.
4.4 Where a refund is given by us, any discount provided which is based on the frequency of payments, (eg. quarterly, bi-annual and annual) will not be reflected in the refunded amount.
4.5 You can choose to pause your Subscription Contract for a maximum of 3 months once a year if you have paid one or more subscription payments. We will contact you before this period concludes should your Subscription Contract still be paused. Should your Subscription Contract still be paused when the period concludes, your Subscription Contract will be terminated and you will lose access to any data retained within the account and we will be under no obligation to provide a refund, full or in part, for any funds previously paid towards your last order. If a subscription has yet to be purchased and the free trial of our services is still applicable as listed in clause 3.4, this can be done for a maximum of 2 months once a year. Should the free trial of our services still be paused when this period concludes, the free trial will be terminated.
- Our services
5.1 Services. We will provide you with social media management as more particularly described on our site. Our Services can be accessed by our site.
5.2 Third Party Service Providers. The Service may contain features that enable various third-party service providers (such as social media services like Facebook, Twitter and LinkedIn) (“Third Party Service Providers”) to be directly integrated into your Social Genie account. To take advantage of these features, you will be required to register for or log into the Third-Party Service Providers on their respective websites. By enabling Third Party Service Providers within the Service, you are allowing us to pass your login information to these Third-Party Service Providers for this purpose. You agree to comply with all the terms of service and use of the Third-Party Service Providers (“Third Party Service Providers Terms”) and we shall not be liable to you in any way in the event that you do not follow such Third Party Service Providers Terms. In the event that you breach Third Party Service Providers Terms we have the right to immediately terminate our agreement with you.
5.3 Descriptions and illustrations. Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
5.4 Changes to Services. We reserve the right to amend the specification of the Services at any time and we will use reasonable endeavours to notify you in advance of any such event but shall be under no obligation to do so. For the avoidance of doubt such changes to the specification of the Services may arise as a result of Third-Party Service Providers withdrawing their consent for our use of the whole or any part of their platforms for the use in the Services. We shall not be liable to you for any losses caused by a change in the specification of the Services howsoever caused.
5.5 Reasonable care and skill. We will provide the Services to you using reasonable care and skill.
5.6 Availability of Site. Whilst we shall do our best to ensure the Service and the Site are always available, we cannot guarantee it will be uninterrupted, always available or error free.
- Your obligations
6.1 It is your responsibility to ensure that:
(a) you co-operate with us in all matters relating to the Services;
(b) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
(c) you comply with all applicable laws, including data protection laws;
(d) you comply with our acceptable use policy; and
(e) you input the correct county, province and country codes which reflect the country you live in when purchasing your subscription.
6.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 6.1 (Your Default):
(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the contract under clause 15 (Termination);
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
- Charges
7.1 In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 7.
7.2 The Charges are the prices quoted on our site at the time you submit your order.
7.3 If you wish to change the scope of the Services through the “Subscription” page after we accept your order, and we agree to such change, we will modify the Charges accordingly as per clause 7.8.
7.4 We take reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 7.7 for what happens if we discover an error in the price of the Services you ordered.
7.5 We reserve the right to increase the Charges at any time.
7.6 If you are in the UK then our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
7.7 It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. If the correct price for the Services is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.
7.8 For any upgrade or downgrade of your subscription plan, the credit/debit card that you provided will automatically be charged the new rate on your next billing cycle. For upgrades, a pro-rata charge will be applied based on the difference in price between your current plan and the plan you upgrade to and the amount of time remaining until your next billing date. For purchases of additional user allocations, a pro-rata charge will be made based on your current subscription and the amount of time remaining until your next billing date. For downgrades or removals of additional user allocations from your subscription, a pro-rata credit will be applied towards your next payment(s). This credit is non-refundable.
7.9 Where a charge could not be successfully processed in accordance with your Subscription Contract and your selected payment frequency, we will provide a grace period of 7 days at our discretion. This includes where a payment requires Secure Card Authorisation by the card holder. Any extension of the normal 7-day grace period is provided solely at our discretion. Where a grace period has been provided, we will attempt to charge the outstanding subscription payment once a day during this period unless the payment could not be processed because it required authorisation. If payment is still outstanding at the end of the grace period, your subscription will be suspended, and you will lose access to the services until the outstanding payment has been made. Where the subscription is suspended for more than 1 month, it will be terminated, and you will lose access to any data retained within the account.
- How to pay
8.1 Above payment for the Services is in advance however you will get your first 14 days for free. If you do not terminate the Contract prior to this 14 day period, we will take your first payment on the fourteenth day and will subsequently charge payments monthly.
8.2 You can only pay for the Services using a debit card or credit card unless we agree otherwise with you in writing.
8.3 You must pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law and agreed with us).
- Complaints
If a problem arises or you are dissatisfied with the Services please let us know at info@socialgenie.co.uk
- Intellectual property rights
10.1 All intellectual property rights in or arising out of or in connection with the Services will be owned by us.
- How we may use your personal information
11.1 We will use any personal information you provide to us to:
(a) provide the Services;
(b) process your payment for the Services; and
(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by unsubscribing from these notifications.
- Limitation of liability: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.
12.1 Nothing in the Contract limits or excludes our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
12.2 Subject to clause 12.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of use or corruption of software, data or information;
(e) loss of or damage to goodwill; and
(f) any indirect or consequential loss.
12.3 Subject to clause 12.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total Charges paid under the Contract.
12.4 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, by common law or otherwise are, to the fullest extent permitted by law, excluded from the Contract.
12.5 This clause 12 will survive termination of the Contract.
- Confidentiality
13.1 We each undertake that we will not at any time disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by clause 13.2.
13.2 We each may disclose the other’s confidential information:
(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 13; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
13.3 Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.
- Termination
14.1 Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 5 days of you being notified in writing to do so;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business;
(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy; or
(f) you do anything which in our sole opinion could jeopardise our business or hamper our ability to provide our services to our other customers.
14.2 Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
14.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
- Events outside our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). For the avoidance of doubt an Event Outside Our Control includes but is not limited to interruptions in service or events on third-party sites, including but not limited to, Facebook, Twitter, LinkedIn that may affect us and your use of the Service.
15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will attempt to see if we can provide the Services but if as a result of the Event Outside Our Control means that we are no longer able to provide the Services or any part of them (or cannot commercially justify the provision of the Services or any part of them in our sole discretion) then we can cease providing it.
15.3 You may cancel the Contract affected by an Event Outside Our Control. Third party contracts outside our control which remove the service.
- Communications between us
16.1 When we refer to “in writing” in these Terms, this includes email.
16.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
16.3 A notice or other communication is deemed to have been received:
(a) if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(c) if sent by email, at 10.00 am the next working day after transmission.
16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
16.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
- General
17.1 Assignment and transfer.
(a) We may assign or transfer our rights and obligations under the Contract to another entity.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
17.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
17.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
17.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
17.6 Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.
TERMS OF WEBSITE USE
Who we are and how to contact uswww.socialgenie.co.uk is a site operated by Eats Apps Limited (“We”). We are registered in England and Wales under company number 14532481 and have our registered office at Unit 14 Lakes Enterprise Park, Lancaster, LA1 3NX which is also our main trading address. Our VAT number is GB443885561.
We are a company which provides social media management tools, software and platforms.
To contact us, please email info@socialgenie.co.uk
By using our site, you accept these termsBy using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
There are other terms that may apply to youThese terms of use refer to the following additional terms, which also apply to your use of our site: Our Privacy Policy.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our siteWe may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities and we will try to give you reasonable notice of any major changes though be under no obligation to do so.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@socialgenie.co.uk.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on info@socialgenie.co.uk.
Our responsibility for loss or damage suffered by you
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our terms and conditions.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a royalty free licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
You are solely responsible for securing and backing up your content.
Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the non-exclusive worldwide royalty free right to use that content.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact info@socialgenie.co.uk.
Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trade marks
You are not permitted to use any of our intellectual property without our written approval.
SOCIAL GENIE ACCEPTABLE USE POLICY
This acceptable use policy sets out the terms between you and us under which you may access our website www.socialgenie.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy.
www.socialgenie.co.uk is a site operated by Eats Apps Limited (we or us).
PROHIBITED USES
You may use our site only for lawful purposes. You may not use our site:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
YOU ALSO AGREE
- Not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
SUSPENSION AND TERMINATION
We will determine, in our sole discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Privacy Policy
SOCIAL GENIE PRIVACY POLICY
- Introduction
- Information that you give to Social Genie
- Information we collect about you
- How we use your information
- Information we receive from other sources
- Information we share and disclose
- Where we store and transfer your personal data
- Your rights
- Vulnerability reporting policy
- Contact us
- Changes to this Privacy Policy
- Introduction
This Privacy Policy describes how and when we collect, use, and share your information across our websites, APIs, email notifications, applications and our other covered services that link to this Policy (collectively, the “Services”).
For example, you send us information when you use our Services on the web, via our API, or from our mobile apps. When using any of our Services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law.
Your information is controlled by Eats Apps Limited, Unit 14 Lakes Enterprise Park, Lancaster, LA1 3NX. However, you alone control and are responsible for any content you submit, create or post through the Services, as provided in the Terms of Service. Eats Apps Limited is committed to protecting and respecting your privacy regarding all information that might be collected while using any of our Services.
When this policy mentions “we” or “us,” it refers to the processor of your information under this policy. We collect personal information with consent, when appropriate or required, and by lawful means only.
Irrespective of which country you live in, you authorize us to transfer, store, and use your information in any country where we operate. If there is a case when personal data is transferred from the EU to the United States, it is solely for the purpose of processing as per instructions from the controller.
If you have any questions or comments about this Privacy Policy, please submit an email to info@socialgenie.co.uk.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
- Information that you give to Social Genie
We require certain information to provide our Services to you. For example, you must have an account in order for us to manage your social media. When you choose to share the information below with us, we collect and use it to operate our Services.
2.1 Basic Account Information
You might give Social Genie information about yourself by filling in forms on our Services or by corresponding with us by phone, e-mail or otherwise.
This includes information provided when you:
- Register to use our website
- Subscribe to our Services
- Search for a product or service
- Enter a competition, promotion or survey
- Submit a ticket to our support team
If you do choose to create an account, you must provide us with some personal data so that we can provide our Services to you. The personal information you give us is limited to your name, address, email address, restaurant details, a password, phone number and credit card details. None of the personal information you provide is shared publicly.
2.2 Contact Information and Mailing Lists
We use your personal contact information, such as your email address to authenticate your account and keep it – and our Services – secure, and to help prevent spam, fraud, and abuse. We also use contact information to personalize our Services, enable certain account features and to send you information about our Services. If you provide us with your phone number, you agree to receive calls to that number to discuss matters that impact your usage of our Services. You can update your notification settings to control notifications you receive from Social Genie. You can also unsubscribe from an email notification by following the instructions contained within the email.
If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
2.3 Payment Information
You may provide us with payment information, including your credit or debit card number, card expiration date, CVV code, and billing address, in order to pay for your subscription or for the purchase of other offerings provided as part of our services.
This information is passed securely to our payment processor, Stripe Inc., and after a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We may, however, store your invoices and receipts for a period of up to 7 years to facilitate our legal obligation to provide accounting information to the HMRC for tax purposes.
- Information we collect about you
3.1 Location Information
With regard to each of your visits to our Services, we may automatically collect information about your login and current location, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you. We also store your time zone settings in order to ensure our Services operate correctly.
3.2 Links and Product Usage
In order to operate our services, we keep track of how you interact with links across our Services. This includes links in emails we send you as well as actions you take when using different features within the products we offer.
3.3 Photos
When you connect your social media profile to Social Genie, we may collect and store the link to your account. We may also retrieve and store links to the photos stored on your social profiles. We use this data in order to deliver our Services to you.
3.4 Cookies
Our website uses cookies to distinguish you from other visitors and users on our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use information held about you in the following ways:
3.4.1 Information you give to us
We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our Services;
- to ensure that content from our Services is presented in the most effective manner for you and for your device.
3.4.2 Information we collect about you
We will use this information:
- to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our Services to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our Services, when you choose to do so;
- as part of our efforts to keep our Services safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our Services about product features that may interest you or them.
3.4.3 Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above, depending on the types of information we receive. For example, when tracking referrals from our affiliate partners, the cookies stored on your browser allow us to reward affiliates for introducing you to our Service.
3.5 Private Messages
When you connect your social media profile to Social Genie, we may collect and store your personal messages. For example, when you connect your Twitter profile to Social Genie, you are granting Twitter consent to allow Social Genie to retrieve your Direct Messages.
3.6 Log Data
We receive information when you view content on our website or interact with our Services, even if you have not created an account. For example, when you visit our websites, sign into our Services, interact with our email notifications, we may collect information about you.
This log data stored includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, device information (including device and application IDs), and cookie information.
We use this data to operate our Services and ensure their secure, reliable, and robust performance. For example, we use log data to protect the security of accounts, improve the quality of our products and to determine which features are being used most on our Services.
We may also record your usage of our Services using screen casting tools in order to improve our Services and deliver a better user experience. With regard to each of your visits to our Services we may automatically collect the following log data:
Technical information
- (IP) address used to connect your computer to the Internet
- Login information
- Browser type and version
- Time zone setting
- Browser plug-in types and versions, operating system and platform.
Information about your visit:
- Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time)
- Products you viewed or searched for, page response times, download errors, length of visits to certain pages
- Page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page
- Any phone number used to call our customer service number
- A video recording of your web session whilst browsing our website
- How we use your information
We are passionate about building useful tools to help businesses and agencies be more efficient and productive when managing social media at scale. We use all of the information we have to help us provide and support our Services. Here’s how:
4.1. Provide, improve and develop Services
We are able to deliver our Services, support your usage of our products and introduce improvements by using this information to understand how you use and interact with our Services.
When we have location information, we use it to tailor our Services for you and others, like automatically detecting your location in order to support your ability to schedule messages in your own time zone.
We conduct surveys and research, test features in development, and analyse the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
4.2. Communicate with you
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
- Information we receive from other sources
We may receive information about you if you use any of the Services we provide. We inform you when we collect any data that it may be shared internally and combined with other data collected on our Services. For example, when you connect your Facebook account to Social Genie, you will be able to opt in to the data that Social Genie is able to collect from Facebook on your behalf.
We may also receive private information about your business profiles from the social network profiles you connect to Social Genie including Facebook, LinkedIn, Twitter, YouTube and Instagram.
We also access data from your Google Analytics account in real-time when you authorize this from our reporting area. We also securely store access tokens from Google that allow us to publish on your behalf to Google My Business and YouTube.
By utilising Social Genie, you are also agreeing to Google’s Privacy Policy.
On all occasions where we receive data from a platform with whom our Services integrate, you will be able informed of the data that will be collected by our Services and will need to give consent to have Social Genie receive and process your personal data from these platforms on your behalf.
We work closely with other third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. The information we receive is used to enhance your experience with our Services.
- Information we share and disclose
We do not sell or trade your personally identifiable information. This does not include trusted third parties who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and are compliant with GDPR.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6.2 Affiliates and change of ownership
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity.
We may also disclose personal data about you to our affiliates in order to help operate our services and our affiliates’ services. This information is limited to your email address, browsing behaviour and any other actions you’ve taken on our website before becoming a customer.
- Where we store and transfer your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees or contractors operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, processing your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We take the protection of your data very seriously and have made every effort to be compliant with General Data Protection Regulation (GDPR) which is a “regulation in EU law on data protection and privacy for all individuals within the European Union and the EEA region.” The GDPR replaces the 1995 Data Protection Directive. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers located in the UK and certified under these Standard Security Clauses. Any payment transactions will be encrypted using TLS technology and processed via our payment gateway, Stripe. We do not store any credit cards in our system. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone. We also provide additional security controls within Social Genie allowing you to restrict access to specific IP addresses.
Unfortunately, the transmission of information on the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services, and any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access.
- Your rights
Under the General Data Protection Regulation, you have the right to access, rectify, port and erase your personal data.
8.1 Accessing or Rectifying Your Personal Data
If you have registered an account on Social Genie, simply contact us on info@socialgenie.co.uk to have your account erased.
8.2 Deletion
We store data until it is no longer necessary to provide our Services or until your account is deleted – whichever comes first.
If you require immediate deletion of your account, please contact us at info@socialgenie.co.uk and allow up to 72 hours for us to action your request. When your account is deleted, we also delete all content you’ve created within your account, including all content created by team members and clients, and you won’t be able to recover that information later. We will also delete any personally identifiable information stored in any third-party applications we use to service your account.
If you don’t want to delete your account but want to temporarily stop using our Services, you can contact us to deactivate your account for a maximum of 90 days.
8.3 Object, Restrict, or Withdraw Consent
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You may also opt out of Social Genie marketing communications sent to you by opening any email we have sent you and clicking on the Unsubscribe link.
8.4 Additional Information or Assistance
Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to other websites.
- Vulnerability reporting policy
The Social Genie security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found on our site or applications. Social Genie is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us. As a policy, Social Genie does not offer compensation for reported issues.
- Contact us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Team at info@socialgenie.co.uk.
You can also reach out by mail at:
Eats Apps Limited
Unit 14 Lakes Enterprise Park
Caton Road
Lancaster
LA1 3NX
- Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account.
By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
